FAQ

1. General Questions

Q: What services does Mokcup London offer?
A: We provide a comprehensive range of digital services, including:

• Website Design & Development
• Search Engine Optimisation (SEO)
• Digital Marketing
• Web Hosting
• Branding & Identity
• Website Maintenance & Support

Q: Who are your services for?
A: Our services are tailored for small to medium-sized businesses, startups, and entrepreneurs looking to elevate their online presence. We work with clients across various industries, from e-commerce to professional services.

Q: How can I get a quote for my project?
A: Simply fill out our Contact Form, and we’ll get back to you with a customised quote based on your project requirements. Alternatively, you can email us directly at info@mokcup.com.

2. Website Design & Development

Q: How long does it take to design a website?
A: The timeline depends on the complexity of your project. A standard website typically takes 4-6 weeks from the initial consultation to launch. More complex sites with custom features may take longer.

Q: Will my website be mobile-friendly?
A: Absolutely! We design all our websites with a responsive approach, ensuring they look great on desktops, tablets, and mobile devices.

Q: Can you redesign my existing website?
A: Yes, we can give your current website a fresh, modern look while optimising it for speed, usability, and SEO. Reach out to us for a website audit.

Q: Do you offer e-commerce website design?
A: Yes, we specialise in creating fully functional e-commerce websites that help you sell online effectively. Whether you’re using Shopify, WooCommerce, or a custom platform, we can help.

3. SEO & Digital Marketing

Q: What is SEO, and why is it important?
A: SEO (Search Engine Optimisation) involves optimising your website to rank higher on search engine results pages. It helps increase your website’s visibility, drive organic traffic, and boost your online presence.

Q: How long does it take to see results from SEO?
A: SEO is a long-term strategy, and results can vary based on the competitiveness of your industry. Typically, noticeable improvements can be seen within 3-6 months.

Q: Do you manage social media marketing?
A: Yes, we offer digital marketing services that include social media management, paid ads, content marketing, and more. Contact us to discuss your marketing goals.

4. Web Hosting & Maintenance

Q: Do you offer web hosting services?
A: Yes, we provide reliable and secure web hosting services to ensure your website runs smoothly with minimal downtime. Our hosting packages include regular backups and security monitoring.

Q: What is included in your website maintenance service?
A: Our website maintenance services include regular updates, security patches, performance optimisations, and backups. We ensure your site remains up-to-date and secure.

Q: Can you help with website issues even if you didn’t build it?
A: Yes, we offer support and maintenance for websites built by other developers. We’ll perform a site audit to identify any issues before getting started.

5. Branding & Identity

Q: What branding services do you offer?
A: We provide a range of branding services, including logo design, brand strategy, visual identity, and brand guidelines. We help businesses create a cohesive and memorable brand presence.

Q: Can you design a logo for my business?
A: Absolutely! Our team can create a unique, professional logo that reflects your brand’s identity and values.

6. Payment & Contracts

Q: What are your payment terms?
A: We typically require a 50% deposit to begin your project, with the remaining balance due upon completion. For larger projects, we can arrange milestone-based payments.

Q: Do you offer refunds?
A: Due to the nature of our services, we do not offer refunds once the project has started. However, we are committed to ensuring your satisfaction and will work with you to address any concerns.

Q: Will I own the rights to my website after it’s completed?
A: Yes, once the project is fully paid for, you will have full ownership of your website, including all design elements, content, and code.

7. Getting Started

Q: How do I get started with Mokcup London?
A: It’s easy! Simply contact us to schedule a free consultation. We’ll discuss your needs, outline a plan, and get started on bringing your vision to life.

Q: Do you offer ongoing support after the project is completed?
A: Yes, we offer various support and maintenance packages to ensure your website continues to perform at its best. Contact us to learn more about our ongoing support options.

Still Have Questions?

If you didn’t find the answer you were looking for, don’t hesitate to reach out. We’re here to help!

• Email: info@mokcup.com